Frequently Asked Questions
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Is Elo Plus ( Elo ) the same as MMR?

Matchmaking Rating (MMR) is not the same as Elo Plus.
There is no official MMR ratings given by HiRez Studios to display the MMR that is used for matchmaking. You can read the official document about matchmaking used in Smite here: http://www.smitegame.com/matchmaking-faq/, if you have questions about MMR since there is no official documentation for Paladins yet.

What is Elo Plus ( Elo ) and how do you calculate it?

We use a proprietary Elo based formula (Read more about Elo here: Wikipedia). Our formula has modifications specifically made for Paladins to display player skill levels more accurately. The purpose is to show player skill levels relative to other players, not estimate MMR.

How do I make a profile / My profile cannot be found?

Your profile is automatically created when you play a causal or ranked game. If you search for a player, that profile will also be downloaded from the HiRez servers.

How come my profile isn't updating?

Profiles are automatically updated, if it is not updating this is probably due to a issue with HiRez's API. This is common during patch days. If you've had this issue for a few days please contact us.

What matches are included in the global stats/builds?

All profiles, including hidden ones, are included.

How do I contact you guys for suggestions, feedback, or business inquiries.

Send us an email: hello@egn.io - this is not a support email, for support use our contact page.