Frequently Asked Questions
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Is Elo Plus ( Elo ) the same as MMR?

Matchmaking Rating (MMR) is not the same as Elo Plus.
There is no official MMR ratings given by HiRez Studios to display the MMR that is used for matchmaking. You can read the official document about matchmaking used in Smite here (Since no such article exists for Paladins yet):

What is Elo Plus ( Elo ) and how do you calculate it?

We use a proprietary Elo based formula (Read more about Elo here: Wikipedia). Our formula has modifications specifically made for Paladins to display player skill levels more accurately. The purpose is to show player skill levels relative to other players, not estimate MMR.

Elo+ works much like Ranked qualifying works on SMITE. For the first 10 games, the algorithm tries to "place" you where you belong. This is why you may see a large fluctuation in the amount of points you win or lose. After you've been "placed", the points gained and lost will even itself out and will then be based upon your performance and the collective scores for each team. There are many variables that are used to calculate your Elo+ after a match. One of the most common reasons for seeing a low Elo+ gain is due to a very high win chance.

What is the PaladinsGuru Score?

The PaladinsGuru Score is similar to Elo+, but is used to summarize casual performance instead of Elo+ which is specific to each queue.

How do I make a profile / My profile cannot be found?

Your profile is automatically created when you play a causal or ranked game. If you search for a player, that profile will also be downloaded from the HiRez servers. You can also search for your username from the homepage search box to download it.

How come my profile isn't updating?

Profiles are automatically updated, if it is not updating this is probably due to temporary a issue with HiRez's API (This is common during patch days).

What matches are included in the global stats/builds?

All profiles.

How do I contact you guys for suggestions, feedback, or business inquiries.

Send us an email: [email protected] - this is not a support email, for support use our contact page.